Shipping Policy

Last Updated on 14/07/2026

Essereal Consumer Products LLP ("we", "us", or "our"), operating under the brand Biodale, is committed to ensuring timely and transparent delivery of all orders placed through our Platform. This Policy governs the shipping and delivery process for products purchased through our Platform. By placing an order with us, you agree to the terms outlined herein.

1. Order Processing Time

Orders placed before 15:00 IST on a business day are processed the same day.Orders placed after 15:00 IST, or on weekends and public holidays, are processed on the next business day."Business days" refers to Monday–Saturday, excluding Indian public holidays.Processing time refers to the time taken to prepare and dispatch your order and is separate from the estimated delivery time below.

2. Domestic Shipping (India)

We offer free standard shipping on all orders across India.Estimated delivery time: 3–5 business days from the date of dispatch.A tracking number will be shared via email/SMS once your order is dispatched.In rare cases, certain pincodes may not be serviceable by our courier partners. If your delivery address is non-serviceable, we will notify you and offer an alternative address, order cancellation, or full refund.

3. International Shipping

At this time, we ship only within India and do not offer international shipping. We will update this Policy if and when international shipping becomes available.

4. Address Accuracy & Undelivered Shipments

You are responsible for providing a complete, accurate, and reachable delivery address (including pincode, landmark where applicable) and a valid, reachable contact number at the time of placing your order.We are not liable for delivery delays, failed delivery, or non-delivery resulting from an incomplete, incorrect, or false address, or from being unreachable on the contact number provided.If a shipment is returned to us as undeliverable (RTO) due to an incorrect/false address, an unreachable contact number, refused delivery, or repeated failed delivery attempts, we will contact you to arrange re-shipment (additional shipping charges may apply) or process a refund, minus any shipping and handling costs already incurred.Please double-check your address and contact details before confirming your order, as changes cannot always be accommodated once an order has been dispatched.

5. Shipping Delays

While we aim to deliver within the estimated timeframes stated above, delays may occasionally occur due to courier network issues, weather, or other circumstances beyond our control.For orders significantly delayed beyond the estimated delivery window, please contact us at contact@essereal.com with your order ID.

6. Order Tracking & Support

Once dispatched, you will receive a tracking link/number via email.For any shipping-related queries, our support team will respond within 48 hours of receiving your query.

7. Force Majeure

We shall not be liable for delays or failures in shipping or delivery due to events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, government restrictions, or courier disruptions.

8. Incorporation into T&Cs

This Policy forms part of our Terms & Conditions and is incorporated by reference on our Platform. It shall be governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India.

Contact Us:
For any questions regarding shipping or delivery:
Email: contact@essereal.com
Address: C-802, The First, Vastrapur, Ahmedabad – 380015, Gujarat, India
Phone: +91 99981 77740